Shipping policy
Effective Date: 21 November 2024
Thank you for shopping with us! We want to ensure you have a clear understanding of our shipping processes, including fulfilment times, shipping estimates, and responsibilities.
1. Shipping, Fulfilment, and Third-Party Providers
- Order Fulfilment: All our products are manufactured and shipped through reliable third-party print-on-demand providers. Please note that each item is made to order, which means there is a production and fulfilment period before shipping. Fulfilment times generally range from 2 to 7 business days. You will receive a notification with tracking details once your order has been shipped.
- Shipping Times: Estimated shipping times once fulfillment is complete are as follows:
- United States: 2 to 6 business days.
- European Union: 2 to 6 business days.
- South Africa: 1 to 3 business days.
- Other International: 5 to 25 business days depending on the destination.
Please be aware that these are estimates and actual shipping times may vary due to factors beyond our control, such as customs delays or high demand periods.
- Possible Delays: While we strive to get your order to you as quickly as possible, we are not responsible for delays caused by third-party providers, shipping carriers, customs processing, or unforeseen circumstances. Once your order leaves our print-on-demand partner’s facility, we have limited control over its delivery. Please refer to our Refund and Returns Policy for details on how we handle issues related to delayed or lost packages.
- Shipping Liability: We are not liable for any shipping issues, customs delays, or product damages that occur during transit and are caused by third-party providers. If you encounter any problems with your order’s delivery, we encourage you to contact the shipping carrier directly for assistance. However, feel free to reach out to us, and we’ll do our best to assist within our means.
2. International Shipping and Customs
- Customs and Import Fees: For international orders, you may be subject to customs fees or import duties once the package reaches your destination country. These fees are determined by the customs office in your country and are the responsibility of the customer. We have no control over these fees and cannot predict what they may be.
- Customs Delays: International orders may be delayed due to customs inspections and procedures. Please note that we are not responsible for such delays.
- Shipping Charges and Taxes: Shipping costs and applicable taxes are calculated and charged at checkout. These charges may or may not be charged at checkout and vary depending on your location and the destination country’s regulations. Please review these charges before completing your purchase.
- Estimated Shipping Times: Shipping times will vary depending on the region and location. Please understand that these times are estimates and may change based on external factors like regional holidays, customs inspections, or carrier backlogs.
Contact Us
If you have any questions about your order or need more information about our shipping process, please contact us at info@maltedmerch.com
Thank you for your understanding and patience as we work to deliver your beer culture apparel as smoothly and efficiently as possible!