Frequently Asked Questions

What makes your products so special?

Ah, the million-dollar question! Our products are made on demand, which means you’re not just shopping for high-quality apparel; you’re making a difference by reducing waste and helping the planet one stylish item at a time. Plus, we’re all about keeping things unique and fun—our designs are crafted to stand out so you won’t find anything like them anywhere else. Who doesn’t want to rock exclusive gear that turns heads?

How do I choose the right size?

Choosing the right size is as easy as pie (and just as delicious)! We’ve got a handy size guide on our product pages that’ll help you find your perfect fit. Just remember, if you’re between sizes, go for the larger one—because nobody likes a shirt that’s tighter than a drum!

What's your return policy?

We want you to love your Malted Merch goodies! If your shirt arrives with a misprint, damage, or defect, you can request a return within 10 days. But if you just changed your mind or picked the wrong size, we can’t accept returns (sorry, no buyer’s remorse here!

How long does fulfillment & shipping take?

Waiting for your order to arrive can feel a bit like waiting for toast to pop—so close, yet so far! Since your product is made just for you, it first goes through our fulfillment center for printing, which takes about 2–7 business days. Once that's done, it's on its way! Shipping usually takes 2–6 business days for most places, but if you're in South Africa, you’re in luck—it’s usually quicker at 1–3 business days.

Do you ship internationally?

You bet your bottom dollar we do! We love spreading the joy of stylish t-shirts and currently ship to the United States, South Africa and certain countries in the EU (Coming Soon). Just keep in mind that international orders may be subject to customs fees and delays—so be prepared for a little extra wait time.

What about customs duties & taxes?

We have done our very best to fulfill products within your local region to avoid customs fees being charged. Nevertheless on the rare occasion where shipments cannot be fulfilled locally you may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. Any fees are paid to appropriate customs agency by yourself.

Can I customize my product?

While we’d love to help you create a one-of-a-kind masterpiece, our products made to order with our fabulous designs. Customization isn’t available just yet, but we’re always cooking up new ideas, so stay tuned and feel free to contact us with any suggestions or requests.

What if I have more questions?

We’re just a click away! Shoot us a message on our contact page and we’ll get back to you faster than you can say “t-shirt”! We love hearing from our fellow tee
enthusiasts

Tap into Style with Our Malted Merch!

Designed for beer enthusiasts who live for great drinks and good times, our apparel is the perfect companion for your next brewery escapade.